Deep VisionTry before you pay
We offer a free trial with every feature before any payment, so you can be sure the program suits your business. That's why paid subscriptions are normally non-refundable, except in the cases below.
When we refund
- Duplicate or mistaken payment: we refund the excess in full.
- A payment we couldn't activate: if we can't activate your subscription after confirming the money arrived, we refund it in full.
- A fault on our side that stops you working: if a program or server fault stops you working and we don't fix it within a reasonable time after you report it, we refund the remaining part of the subscription.
How to request a refund
Write to info@deep-est.com or on WhatsApp within 14 days of paying, with your business code and transfer reference. We reply within three business days, and the money is returned the same way it was paid.
Cancelling a subscription
Subscriptions don't currently renew automatically; if you don't renew, yours ends on its date. The program keeps working until the end of the paid period and the grace days, then selling stops and your data is kept. To have your data deleted permanently, see the privacy policy.
After a refund
When a payment is refunded, the license tied to it is revoked.